Security Service Technician I — Growth & Benefits

Convergint Technologies LLC; Hoffman Estates (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Competitive salary and compensation

Vehicle reimbursement or company car

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Security Service Technician to join our team in Hoffman Estates, IL. You will perform routine and after-hours service calls, diagnose issues, repair equipment, and install projects as needed while maintaining high customer service standards.

Ideal candidates will have a background in building automation, fire alarm, or electronic security systems, with strong troubleshooting and mechanical/electrical aptitude, plus proficiency in MS Office.

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Developing technical skills related to building automation, fire alarm, and electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems.

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls; diagnose, troubleshoot, repair, replace defective parts and debug systems.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Complete accurate and detailed service reports for customer and Convergint for invoicing and cost tracking.
• Provide system integrations, upgrade planning, and execution, and support for network systems and equipment on assigned projects.
• Execute service calls in compliance with regulations and safety policies.

Skills

Customer service

Basic programming

Troubleshooting

Mechanical aptitude

MS Office

Education

High School/GED

Tools

MS Office

Job description

Convergint is seeking a full-time Security Service Technician to join our team in Hoffman Estates, IL. You will perform routine and after-hours service calls, diagnose issues, repair equipment, and install projects as needed while maintaining high customer service standards.

Ideal candidates will have a background in building automation, fire alarm, or electronic security systems, with strong troubleshooting and mechanical/electrical aptitude, plus proficiency in MS Office.