Security Service Technician I — Field Repair & Support

Convergint-4; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & holidays

Life insurance

401K matching

Wellness program

Company vehicle

Parental leave

Job summary

Convergint is seeking a Security Service Technician to join our team in Duluth, GA. This full-time role focuses on customer service, maintenance, and repair of security and life-safety systems, with opportunities to grow within a global, people-focused culture.

You will diagnose and troubleshoot routine calls, perform preventive maintenance, install small projects, and document service reports for invoicing.

Qualifications

• Developing exceptional customer focus and ability to work under pressure.
• Developing technical skills related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Proficient computer skills including MS Office (Outlook, Word, Excel).

Responsibilities

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identifies and resolves problems for many types of service calls; completes necessary repairs and replacements as needed.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, system upgrades planning and execution, and/or database management within installed projects.
• Executes all service calls in accordance with regulations and safety policies.
• Works with team members to improve overall operations and servicing of existing customers.

Skills

Customer focus

Technical skills

Electrical aptitude

MS Office

Education

High School or GED

Job description

Convergint is seeking a Security Service Technician to join our team in Duluth, GA. This full-time role focuses on customer service, maintenance, and repair of security and life-safety systems, with opportunities to grow within a global, people-focused culture.

You will diagnose and troubleshoot routine calls, perform preventive maintenance, install small projects, and document service reports for invoicing.