Security Service Scheduler & Dispatch Coordinator

BCM Controls Corporation; Woburn (MA); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Paid time off and paid holidays

Life and disability insurance

Career development opportunities

Job summary

BCM Controls Corporation is seeking a Security Service Coordinator in Woburn, MA. This role involves coordinating service operations, scheduling technicians, and serving as the point of contact for customers. Ideal candidates have strong organizational skills and experience in service coordination.

The company offers benefits including medical, dental, and vision insurance, alongside a 401(k) plan with company match. Join us to contribute in a dynamic work environment.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or customer service.
• Strong ability to manage multiple tasks with changing priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule and dispatch technicians based on location and priority.
• Monitor and adjust technician schedules as required.
• Respond promptly to customer calls and inquiries.

Skills

Organizational skills

Customer service

Communication skills

Attention to detail

Proficiency with Microsoft Office

Education

2 years of service coordination or dispatching experience

Tools

ConnectWise

Service management software

Job description

BCM Controls Corporation is seeking a Security Service Coordinator in Woburn, MA. This role involves coordinating service operations, scheduling technicians, and serving as the point of contact for customers. Ideal candidates have strong organizational skills and experience in service coordination.

The company offers benefits including medical, dental, and vision insurance, alongside a 401(k) plan with company match. Join us to contribute in a dynamic work environment.