Building Automation Service Manager

BCM Controls Corp.; Woburn (MA); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Employee Assistance Program

Job summary

BCM Controls Corp. is hiring a BAS Service Manager in Woburn, MA. This full-time role involves overseeing the Building Automation Service Department, focusing on service delivery and customer satisfaction.

The ideal candidate will have over five years of experience in BAS and HVAC controls, coupled with strong leadership and communication skills. Benefits include medical, dental, vision, and a 401(k) plan, making it an attractive opportunity for professionals seeking growth in a supportive environment.

Qualifications

• 5+ years of BAS or HVAC controls experience.
• Prior leadership or supervisory experience preferred.
• Strong understanding of BAS platforms and HVAC systems.

Responsibilities

• Lead daily BAS service operations and coordinate resources.
• Manage department productivity, utilization, and service KPIs.
• Coach and support service technicians and engineers.

Skills

BAS and HVAC controls experience

Leadership skills

Problem-solving skills

Customer service skills

Job description

BAS Service Manager Location: Woburn, MA Company: BCM Controls Corporation, a Comfort Systems USA Company Position Type: Full-Time Compensation Range: $125,000 – $165,000 annually + Variable compensation based on department performance

About Us

BCM Controls is a leading building automation and energy services provider serving healthcare, education, commercial, life sciences, and mission-critical facilities. As part of Comfort Systems USA, we are committed to delivering high-quality service, long-term customer relationships, and a workplace where employees can grow their careers. Our goal is simple: to make BCM Controls the best place you’ll ever work.

About the Role

BCM Controls is seeking a BAS Service Manager to lead the daily operations of our Building Automation Service Department. This role oversees service delivery, team performance, customer satisfaction, and operational results across preventative maintenance, demand service, troubleshooting, repairs, and small project support.

Responsibilities

• Lead daily BAS service operations and coordinate field, engineering, and programming resources
• Support customer escalations, site reviews, and service performance discussions
• Manage department productivity, utilization, backlog, billing accuracy, and service KPIs
• Coach, develop, and support service technicians, engineers, and support staff
• Support complex BAS, HVAC controls, networking, and integration troubleshooting
• Improve service processes, documentation, standards, and customer experience
• Promote safety, accountability, teamwork, and company policy compliance

Qualifications

• 5+ years of BAS, HVAC controls, or related service operations experience
• Prior leadership or supervisory experience preferred
• Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting
• Experience with healthcare, commercial, education, life sciences, or mission-critical facilities preferred
• Strong communication, organization, customer service, and problem-solving skills

Work Environment

This position includes a combination of office and field-based responsibilities. Periodic customer meetings and site visits are required.

Benefits

BCM Controls offers a comprehensive benefits package for eligible employees, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and an Employee Assistance Program. BCM Controls is a leading provider of building automation, security systems and energy services for commercial, institutional and industrial clientele. Our vision is to be the premier provider of business solutions addressing workplace comfort, security, and energy services. Based in Greater Boston, BCM serves New England with ease.