Hybrid Service Dispatch & Scheduling Coordinator

Atlantic Group; Waltham (MA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Atlantic Group in Waltham, MA seeks a Service Coordinator to support customer service, routing, and field service scheduling. This entry-level role coordinates assignments across field teams using CRM and scheduling systems.

The ideal candidate brings strong customer service skills and the ability to manage multiple requests efficiently, with an Associate degree and 1–3 years in related roles. Hybrid schedule offered.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–3 years in customer service, service coordination, dispatch, scheduling, or related role.
• Proficient in Microsoft Excel and CRM, scheduling, or service management systems.
• Strong phone communication, organization, interpersonal, and multitasking skills; able to learn technical products.

Responsibilities

• Call Coordination: Manage incoming service calls and route to appropriate resources.
• Service Dispatch: Assign field service requests based on territories and coverage.
• Scheduling Support: Coordinate field service schedules and updates.
• CRM Management: Maintain accurate customer, product, service, and warranty data.
• Data Administration: Perform data entry, updates and routine processing.
• Team Support: Assist service and customer teams with coordination tasks.

Skills

Customer service

Phone communication

Organization

Interpersonal skills

Multitasking

Learning technical products

Education

Associate degree

Bachelor's degree preferred

Tools

CRM

Scheduling systems

Microsoft Excel

Job description

Atlantic Group in Waltham, MA seeks a Service Coordinator to support customer service, routing, and field service scheduling. This entry-level role coordinates assignments across field teams using CRM and scheduling systems.

The ideal candidate brings strong customer service skills and the ability to manage multiple requests efficiently, with an Associate degree and 1–3 years in related roles. Hybrid schedule offered.