Service Coordinator

Galaxy Integrated Technologies, LLC; Boston (MA); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid time off and sick time (accrued)

401(k) with company match

Paid time off for Major Holidays

Monthly cell phone stipend

Ongoing training and development

Career advancement opportunities

Job summary

Galaxy Integrated Technologies, LLC in Boston, MA is seeking an experienced Service Operations and Customer Relations Coordinator to support field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently.

You will manage warehouse inventory, stage materials for field techs, coordinate scheduling and tickets, and provide professional customer

Qualifications

• Inventory management experience in a warehouse environment.
• Customer service experience, including professional phone support.
• Scheduling and dispatching experience.
• Strong Microsoft Office skills (Excel, Word, PowerPoint).
• Must have a valid driver’s license and pass a background check.
• Ability to lift and move materials as needed.

Responsibilities

• Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials.
• Stage and prepare job materials for field technicians ahead of installations and service calls.
• Track inventory levels, conduct cycle counts, and maintain accurate records.
• Support scheduling and dispatching of technicians to service calls and project sites.
• Handle inbound calls regarding service issues, create and submit service tickets, and ensure the customer account is billed appropriately.
• Upload and maintain required documentation for service tickets and customer accounts.
• Coordinate with management regarding inventory as needed.
• Use service platforms such as Service Titan to process tickets.
• Provide customer service support via phone, including responding to inquiries and routing service requests.
• Coordinate equipment returns, repairs, and warranty submissions.
• Maintain a clean, safe, and organized warehouse environment.
• Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs.
• Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work.
• Identify opportunities to improve warehouse processes, inventory management, and field support standards.

Skills

Inventory management

Customer service

Scheduling & dispatching

MS Office

Driver's license

Problem solving

Tools

Service Titan

Job description

Since 1984, Galaxy Integrated Technologies has been designing and installing state-of-the-art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey. We are seeking an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently.

• This is an in-office position located in Boston, MA, with a standard schedule of Monday to Friday, 8am to 5pm.***

In this role you will…

• Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
• Stage and prepare job materials for field technicians ahead of installations and service calls
• Track inventory levels, conduct cycle counts, and maintain accurate records
• Support scheduling and dispatching of technicians to service calls and project sites
• Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
• Upload and maintain required documentation for service tickets and customer accounts
• Coordinate with management regarding inventory as needed
• Use service platforms such as Service Titan to process tickets
• Provide customer service support via phone, including responding to inquiries and routing service requests
• Coordinate equipment returns, repairs, and warranty submissions
• Maintain a clean, safe, and organized warehouse environment
• Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
• Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
• Identify opportunities to improve warehouse processes, inventory management, and field support standards

You've Got What It Takes If You Have…

• Must have a valid driver’s license in good standing and the ability to pass a driver record background check
• Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
• Customer service experience, including professional phone support
• Scheduling and dispatching experience
• Strong Microsoft Office skills (Excel, Word, PowerPoint)
• Highly organized, detail-oriented, and able to manage multiple priorities independently
• Strong problem-solving skills and proactive mindset
• Ability to lift and move materials as needed
• Ability to pass a standard background and security screening
• Professional demeanor and team-oriented mindset

The duties, responsibilities, and requirements listed above are not all-inclusive of potential requirements for all assignments covered under this job description. Pay Range: $20.00 - $27.00 an hour

Benefits

• Medical, Dental & Vision
• Paid time off and sick time (accrued)
• 401(k) with company match
• Paid time off for Major Holidays
• Monthly cell phone stipend
• Ongoing training and development
• Career advancement opportunities