Service Coordinator

Atlantic Group; Waltham (MA); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Atlantic Group in Waltham, MA seeks a Service Coordinator to support customer service, routing, and field service scheduling. This entry-level role coordinates assignments across field teams using CRM and scheduling systems.

The ideal candidate brings strong customer service skills and the ability to manage multiple requests efficiently, with an Associate degree and 1–3 years in related roles. Hybrid schedule offered.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–3 years in customer service, service coordination, dispatch, scheduling, or related role.
• Proficient in Microsoft Excel and CRM, scheduling, or service management systems.
• Strong phone communication, organization, interpersonal, and multitasking skills; able to learn technical products.

Responsibilities

• Call Coordination: Manage incoming service calls and route to appropriate resources.
• Service Dispatch: Assign field service requests based on territories and coverage.
• Scheduling Support: Coordinate field service schedules and updates.
• CRM Management: Maintain accurate customer, product, service, and warranty data.
• Data Administration: Perform data entry, updates and routine processing.
• Team Support: Assist service and customer teams with coordination tasks.

Skills

Customer service

Phone communication

Organization

Interpersonal skills

Multitasking

Learning technical products

Education

Associate degree

Bachelor's degree preferred

Tools

CRM

Scheduling systems

Microsoft Excel

Job description

Job Overview - Service Coordinator

Compensation: $23 - 25/hour

Location: Waltham, MA

Schedule: Monday to Friday (Hybrid)

Atlantic Group is hiring a Service Coordinator in Waltham, MA for our client, supporting customer service, technical support routing, field service dispatch, and scheduling operations. This entry-level role serves as a first point of contact for incoming service requests and coordinates assignments across field teams using CRM and scheduling systems. The ideal candidate brings strong customer service skills, technical aptitude, and the ability to manage multiple requests efficiently.

Responsibilities as the Service Coordinator:

• Call Coordination: Manage incoming service calls and route customers to the appropriate technical support resources based on their needs.
• Service Dispatch: Assign field service requests to the appropriate representatives based on established territories and coverage.
• Scheduling Support: Coordinate field service schedules, assignments, and updates to support efficient service delivery.
• CRM Management: Maintain accurate customer, product, service, and warranty information across CRM platforms.
• Data Administration: Complete data entry, system updates, and routine processing tasks while maintaining accurate records.
• Team Support: Assist customer service and field service teams with additional coordination and administrative needs as assigned.

Qualifications for the Service Coordinator:

• Education: Associate degree is required, with a bachelor's degree preferred.
• Experience: 1-3 years of experience in customer service, service coordination, dispatch, scheduling, or a related support role is required.
• Industry Knowledge: Familiarity with technical support, field service, or service-based operations is preferred.
• Technical Skills: Proficiency with Microsoft Excel and experience using CRM, scheduling, or service management systems are required.
• Skills & Attributes: Strong phone communication, customer service, organization, interpersonal, and multitasking skills with an aptitude for learning technical products and processes.

Application Notice:

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.