Security Service Dispatcher & Client Liaison

Kastle Systems International, LLC; Fremont (CA); On-site; Full time

Job summary

A leading security solutions provider in Fremont is seeking a Service Dispatcher to coordinate service requests and support technicians in resolving issues. The role requires strong customer service skills, technical troubleshooting abilities, and excellent communication. Ideal candidates will possess a high school diploma and have previous customer service experience. Join a company committed to delivering top-notch security solutions and a world-class customer experience.

Qualifications

• Two years of customer service or project coordination experience is preferred.
• Field service experience or knowledge of security products and equipment is beneficial.
• Ability to communicate the value of technology solutions.

Responsibilities

• Process service requests from clients via phone and through the CRM.
• Communicate work requests to leads and technicians.
• Coordinate meetings between technicians and other vendors as needed.

Skills

Customer service

Technical troubleshooting

Communication skills

Organizational skills

Education

High school diploma

Tools

Microsoft Office Suite

CRM systems

Job description

A leading security solutions provider in Fremont is seeking a Service Dispatcher to coordinate service requests and support technicians in resolving issues. The role requires strong customer service skills, technical troubleshooting abilities, and excellent communication. Ideal candidates will possess a high school diploma and have previous customer service experience. Join a company committed to delivering top-notch security solutions and a world-class customer experience.