Security Service Dispatcher & Client Liaison

Kastle Systems International, LLC; Fremont (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading managed security provider is hiring a Service Dispatcher in Fremont, California. This role involves serving as a liaison between clients and service technicians, processing service requests, and prioritizing work orders. Candidates should have at least a high school diploma, two years of relevant experience, and strong communication skills. Experience with security products and services is highly desired. Join a company dedicated to delivering exceptional customer service while maintaining a safe environment.

Qualifications

• Two years of experience in a customer service or project coordination role.
• Previous field service experience or knowledge of security products is preferred.
• Ability to communicate the value of technology solutions.

Responsibilities

• Process service requests from clients via phone and CRM.
• Ensure accurate and complete work order entries.
• Communicate work requests to technicians.

Skills

Customer service

Project coordination

Technical issue troubleshooting

Communication skills

Knowledge of security products

Education

High school diploma

Tools

Microsoft Office Suite (Excel)

Job description

A leading managed security provider is hiring a Service Dispatcher in Fremont, California. This role involves serving as a liaison between clients and service technicians, processing service requests, and prioritizing work orders. Candidates should have at least a high school diploma, two years of relevant experience, and strong communication skills. Experience with security products and services is highly desired. Join a company dedicated to delivering exceptional customer service while maintaining a safe environment.