Service Dispatch & Coordination Specialist

SECURITY 101; San Francisco (CA); On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) plan

Paid holidays

PTO

Job summary

SECURITY 101 in San Francisco is seeking a Service Coordinator to assist with tracking service contracts and dispatching technicians. The ideal candidate will have experience in service dispatch, excellent communication skills, and attention to detail. Responsibilities include logging service details, maintaining contract information, and scheduling maintenance calls. A minimum of a high school diploma is required, and a two-year associate’s degree is preferred. Attractive benefits including medical and 401(k) plan are offered.

Responsibilities

• Log all service call details in the Security 101 Software.
• Maintain the Customer Service Contract information database.
• Track material orders and repairs with the Service Dispatcher.
• Assign scheduled maintenance calls to Service Technicians.
• Keep Customer Service Department files up to date.
• Assist in Operations-to-Service Turnover process.
• Maintain Customer warranty information.
• Work on special projects with the Service Dispatcher.

Skills

Dispatching service personnel experience

Effective communication skills

Detail oriented

Follow through skills

Timely and accurate paperwork handling

Customer relations orientation

Articulate speaking voice

Education

High School (or GED)

2-year associate’s degree

Job description

SECURITY 101 in San Francisco is seeking a Service Coordinator to assist with tracking service contracts and dispatching technicians. The ideal candidate will have experience in service dispatch, excellent communication skills, and attention to detail. Responsibilities include logging service details, maintaining contract information, and scheduling maintenance calls. A minimum of a high school diploma is required, and a two-year associate’s degree is preferred. Attractive benefits including medical and 401(k) plan are offered.