Client-Facing Security Dispatch Specialist

Kastle Systems; Fremont (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading managed security provider is seeking a Service Dispatcher in Fremont, California. This client-facing role requires effective coordination of service requests to ensure timely responses to client needs. Candidates should have a high school diploma and at least two years of experience in customer service or project coordination. The ideal candidate will possess outstanding communication skills, a focus on customer service, and familiarity with security products. This role is key in maintaining relationships with clients and ensuring resolution of service issues efficiently.

Qualifications

• Two years of professional experience in customer service or project coordination.
• Previous field service experience or knowledge of security products is preferred.
• Familiarity with access control and video security is highly desired.

Responsibilities

• Process service requests from clients by phone and CRM.
• Ensure accuracy and completeness of work order entries.
• Communicate work requests to leads and technicians.
• Prioritize work orders based on severity and urgency.
• Establish and maintain relationships with key client representatives.

Skills

Outstanding communication skills

Knowledge of security products

Customer service orientation

Microsoft Office (Excel)

Education

High school diploma

Job description

A leading managed security provider is seeking a Service Dispatcher in Fremont, California. This client-facing role requires effective coordination of service requests to ensure timely responses to client needs. Candidates should have a high school diploma and at least two years of experience in customer service or project coordination. The ideal candidate will possess outstanding communication skills, a focus on customer service, and familiarity with security products. This role is key in maintaining relationships with clients and ensuring resolution of service issues efficiently.