Dispatcher & CSR: Elevate Service Delivery

Mechanical One; Tampa (FL); Vor Ort; USD 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Competitive compensation and benefits package

Supportive team culture

Career development opportunities

Zusammenfassung

A leading service company is seeking a Dispatcher/Customer Service Representative to coordinate service calls and manage customer inquiries. The ideal candidate will have a high school diploma, strong communication skills, and preferably experience in dispatch or customer service. Proficiency in scheduling software and Microsoft Office is essential. This role offers competitive compensation and a dynamic work environment focused on customer satisfaction and operational efficiency.

Qualifikationen

• Previous experience in dispatch, customer service or similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics is a plus.
• Ability to work independently and as part of a team.

Aufgaben

• Respond promptly to customer inquiries via phone and email.
• Manage service appointment scheduling and coordinate with dispatchers.
• Maintain accurate records of appointments and customer details.

Kenntnisse

Excellent verbal and written communication skills

Strong active listening

Problem-solving abilities

Ability to multitask effectively

Time management skills

Ausbildung

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office (Word, Excel, Outlook)

GPS tracking systems

Jobbeschreibung

A leading service company is seeking a Dispatcher/Customer Service Representative to coordinate service calls and manage customer inquiries. The ideal candidate will have a high school diploma, strong communication skills, and preferably experience in dispatch or customer service. Proficiency in scheduling software and Microsoft Office is essential. This role offers competitive compensation and a dynamic work environment focused on customer satisfaction and operational efficiency.