Dispatcher & CSR: Elevate Service Delivery

Mechanical One; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Supportive team culture

Career development opportunities

Job summary

A leading service company is seeking a Dispatcher/Customer Service Representative to coordinate service calls and manage customer inquiries. The ideal candidate will have a high school diploma, strong communication skills, and preferably experience in dispatch or customer service. Proficiency in scheduling software and Microsoft Office is essential. This role offers competitive compensation and a dynamic work environment focused on customer satisfaction and operational efficiency.

Qualifications

• Previous experience in dispatch, customer service or similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Manage service appointment scheduling and coordinate with dispatchers.
• Maintain accurate records of appointments and customer details.

Skills

Excellent verbal and written communication skills

Strong active listening

Problem-solving abilities

Ability to multitask effectively

Time management skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office (Word, Excel, Outlook)

GPS tracking systems

Job description

A leading service company is seeking a Dispatcher/Customer Service Representative to coordinate service calls and manage customer inquiries. The ideal candidate will have a high school diploma, strong communication skills, and preferably experience in dispatch or customer service. Proficiency in scheduling software and Microsoft Office is essential. This role offers competitive compensation and a dynamic work environment focused on customer satisfaction and operational efficiency.