Dispatcher & Customer Experience Specialist

Voltguard Utilities Limited; New York (NY); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading technology company in New York, NY is looking for a Dispatcher/Customer Service representative. This full-time role involves prioritizing service requests, dispatching technicians, and ensuring exceptional customer service. The ideal candidate has a high school diploma, 1-2 years of experience, and strong communication skills. Competitive pay of $21.00 to $29.00 per hour is offered, along with various benefits including 401(k) matching and health insurance.

Qualifications

• 1-2 years of experience in customer service or dispatching role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Receive and prioritize service requests from customers.
• Dispatch technicians based on urgency and availability.
• Monitor technician progress to ensure timely service delivery.

Skills

Communication skills

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

A leading technology company in New York, NY is looking for a Dispatcher/Customer Service representative. This full-time role involves prioritizing service requests, dispatching technicians, and ensuring exceptional customer service. The ideal candidate has a high school diploma, 1-2 years of experience, and strong communication skills. Competitive pay of $21.00 to $29.00 per hour is offered, along with various benefits including 401(k) matching and health insurance.