Security & Safety Associate — Gate Patrol, 24/7 Ops

Carvana; Concord (NC); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Vehicle discounts & perks

Job summary

Carvana is seeking a Safety & Secure team member to protect associates, customers, and vehicles at our Concord location. You will monitor security systems, perform safety checks, and act quickly in emergencies to maintain a safe, open site.

You will interact with vendors and visitors at the gate, coordinate with Inspection Center and Logistics teams, and uphold emergency protocols while delivering reliable reports to leadership.

Qualifications

• 1–2 years in a customer service environment.
• Strong verbal and written communication skills.
• Track record of solid decision-making in a fast-paced environment.
• Ability to build strong working relationships quickly.
• Ability to organize, plan, and execute multiple tasks.

Responsibilities

• Lead with a service-first mindset in every interaction.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Monitor live cameras and investigate alerts using the Unified Security Platform.
• De-escalate tense situations and collaborate with teams to keep site safe.
• Run point at the gate and manage vehicle movement through entry/exit points.

Skills

Customer service

Verbal communication

Written communication

Decision-making

Relationship-building

Multitasking

Conflict resolution

Safety awareness

Tools

CCTV

RFID

Card Access

Job description

Carvana is seeking a Safety & Secure team member to protect associates, customers, and vehicles at our Concord location. You will monitor security systems, perform safety checks, and act quickly in emergencies to maintain a safe, open site.

You will interact with vendors and visitors at the gate, coordinate with Inspection Center and Logistics teams, and uphold emergency protocols while delivering reliable reports to leadership.