Security Program Manager - Client Relations & Compliance

VetJobs; Charleston (SC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off policy

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Job summary

GardaWorld is recruiting a Site Security Manager in Charleston, SC to lead client-facing security operations and drive performance on-site. You will handle issues, liaise with key contacts, and ensure programs meet KPIs while guiding customers through projects, contracts, and onboarding.

Proficiency in MS Office and CRM tools is required, with 3–5 years in security management. The role emphasizes reporting, risk assessment, and collaboration with local branches to deliver cost-effective security

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening.
• A college degree or equivalent work experience.
• 3–5 years of security operations management experience.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep CSF and ASF current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

Skills

Leadership

Relationship building

Microsoft Office

CRM software

Financial planning

Project management

Communication

Customer service

Problem solving

Detail oriented

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM software

Job description

GardaWorld is recruiting a Site Security Manager in Charleston, SC to lead client-facing security operations and drive performance on-site. You will handle issues, liaise with key contacts, and ensure programs meet KPIs while guiding customers through projects, contracts, and onboarding.

Proficiency in MS Office and CRM tools is required, with 3–5 years in security management. The role emphasizes reporting, risk assessment, and collaboration with local branches to deliver cost-effective security