Security Director, Client Programs & Strategy (NY)

GardaWorld; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

PTO, paid holidays, disability

Life insurance options

Job summary

GardaWorld in New York, NY seeks a contract Security Director to manage on-site security for a key account. You will handle client issues, supervise branch teams, review compliance, and guide projects from RFPs to onboarding. Expect detailed reports, pricing estimates, and data-driven security improvements.

This role offers a competitive salary and comprehensive benefits, with responsibilities spanning billing, CRM/ERP updates, and KPI management. License # supplied.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least three (3) years of experience in security operations.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned. <b>License #, 11000162095 NY</b>

Job description

GardaWorld in New York, NY seeks a contract Security Director to manage on-site security for a key account. You will handle client issues, supervise branch teams, review compliance, and guide projects from RFPs to onboarding. Expect detailed reports, pricing estimates, and data-driven security improvements.

This role offers a competitive salary and comprehensive benefits, with responsibilities spanning billing, CRM/ERP updates, and KPI management. License # supplied.