Security Ops Leader - Multi-Site Client & Metrics

Allied Universal; Southfield (MI); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays and leave

Vacation accrual

Job summary

Allied Universal is hiring an Operations Manager to lead onsite Account Managers, ensuring client satisfaction and top performance at security locations. You will foster engagement, drive operational metrics, and align with our iCARE leadership approach to deliver world-class service.

Responsibilities include mentoring teams, building strategic client relationships, overseeing security systems projects, and maintaining safety and regulatory standards across multiple sites.

Qualifications

• Bachelor's degree not required; high school diploma or equivalent.
• 7+ years of management experience in a high-volume environment.
• 5+ years in the private security industry and 2+ years in security management.
• Strong leadership, client relations, and metrics-driven decision making.
• Proficiency with Microsoft Office and BI tools for reporting.

Responsibilities

• Lead and mentor Account Managers, promoting accountability and development.
• Build client relationships with a high-profile client to drive improvements.
• Deliver high-quality service while upholding policies and standards.
• Analyze KPIs and drive efficiency using BI platforms.
• Identify risks and implement security protocols and training.
• Promote a culture of safety and injury prevention plans.
• Ensure consistent officer service across multiple sites.
• Stay informed on operational and system issues affecting guard programs.
• Oversee invoicing processes for client management and payment.
• Manage security system projects and upgrades.
• Coordinate with security integrators servicing the client.

Skills

Leadership

Client relations

Project management

BI & analytics

Communication skills

Cross-functional collaboration

Problem solving

MS Office & BI tools

Security concepts

Education

High School diploma or equivalent

Tools

Microsoft Office

BI software

Job description

Allied Universal is hiring an Operations Manager to lead onsite Account Managers, ensuring client satisfaction and top performance at security locations. You will foster engagement, drive operational metrics, and align with our iCARE leadership approach to deliver world-class service.

Responsibilities include mentoring teams, building strategic client relationships, overseeing security systems projects, and maintaining safety and regulatory standards across multiple sites.