Security Operator 3: Access & Visitor Coordinator

Starlink; Memphis (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

SpaceX in Memphis is seeking a Security Operator 3 to provide first impressions and enforce security across facilities. You will manage access control, escorts, tours, and incident reporting while supporting emergency response and coordination with SPOC.

The role demands strong customer service, reliability, and the ability to work varied shifts including nights and weekends. Qualified candidates have a high school diploma, 5+ years in customer service or security, and the ability to obtain

Qualifications

• High school diploma or equivalency certificate.
• 5+ years of experience working in a customer service or facility security position.
• Bachelor’s degree (preferred).
• Ability to navigate complex support needs and build relationships with internal stakeholders.
• Strong customer service and relationship/team-building skills.
• Active First Aid/CPR/AED certifications.
• Excellent written and oral communication.
• Prior military, law enforcement, or security-related experience.
• Ability to de-escalate disputes and/or conflicts.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Tracking special events and visits.
• Provide high quality customer service to employees, contractors, and visitors.
• Interface with high-level internal and external stakeholders.
• Ensure thorough knowledge and implementation of access control, escort, and tour protocols.
• Coordinate with Security leadership and SPOC to notify and respond to incidents or emergencies.
• Assist emergency response personnel dispatched to a SpaceX site.
• Monitor site surveillance camera system; prepare written incident reports.
• Report maintenance, facility, and technology issues and alarms.
• Build collaborative relationships with SpaceX departments and landlords.
• Oversee multiple projects without direct supervision.

Skills

Customer service

Security operations

Incident reporting

Access control

Emergency response

Stakeholder communication

Microsoft Office

Education

High school diploma

Bachelor's degree (preferred)

Job description

SpaceX in Memphis is seeking a Security Operator 3 to provide first impressions and enforce security across facilities. You will manage access control, escorts, tours, and incident reporting while supporting emergency response and coordination with SPOC.

The role demands strong customer service, reliability, and the ability to work varied shifts including nights and weekends. Qualified candidates have a high school diploma, 5+ years in customer service or security, and the ability to obtain