Security & Visitor Services Specialist

Spacex; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

SpaceX in Memphis is seeking a Security Operator 2 to welcome employees, contractors, and visitors while enforcing access control protocols and maintaining site safety.

The role requires a high school diploma and 3+ years in customer service or security; a Bachelor’s degree is preferred. Candidates should be able to work varied shifts, pass drug testing, and hold a valid driver's license.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service or facility security experience.
• Ability to pass pre-employment drug and random drug/alcohol testing.
• Valid driver’s license and eligible for a state security officer license.

Responsibilities

• Track special events and visits.
• Provide high-quality customer service to employees, contractors, and visitors.
• Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities.
• Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to: initiate timely and effective notifications and response measures for incidents or emergencies; assist emergency response personnel dispatched to a SpaceX site; monitor site surveillance camera system; prepare clear and concise written incident reports; report maintenance, facility, and technology issues and alarms.
• Build collaborative working relationships with other SpaceX departments or teams (including Facilities, HR, and Employee Health & Safety), SpaceX leadership, and landlords/building owners regarding day-to-day security operations, special events, or emergencies.
• Due to various operations and sites, responsibilities may vary at each campus, including standing post, escort duty, tours, and other tasks as directed.

Skills

Customer service

Communication

De-escalation

Relationship building

Security awareness

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Windows

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

SpaceX in Memphis is seeking a Security Operator 2 to welcome employees, contractors, and visitors while enforcing access control protocols and maintaining site safety.

The role requires a high school diploma and 3+ years in customer service or security; a Bachelor’s degree is preferred. Candidates should be able to work varied shifts, pass drug testing, and hold a valid driver's license.