Security Operations Account Manager - Lead Teams & Clients

Allied Universal; Louisiana (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Retirement plan

Disability insurance

Eight paid holidays and paid time off

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations, guide a team of officers and supervisors, and ensure client contract hours are met with excellence. You will build strong client relationships and drive service quality across sites.

You will oversee scheduling, payroll, and performance management while maintaining compliance and operational standards to protect people and property. This role requires strong leadership, communication, and problem-solving abilities.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• 2+ years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Team leadership

Operations management

Client relations

Communication

Cost control

Decision making

Education

High school diploma or equivalent

College degree in Business Administration or a law enforcement-related field

Tools

Microsoft Office

Job description

Allied Universal is hiring an Account Manager to lead daily security operations, guide a team of officers and supervisors, and ensure client contract hours are met with excellence. You will build strong client relationships and drive service quality across sites.

You will oversee scheduling, payroll, and performance management while maintaining compliance and operational standards to protect people and property. This role requires strong leadership, communication, and problem-solving abilities.