Security Operations Manager - Lead Teams & Client Impact

Allied Universal; Birmingham (AL); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401K

Paid holidays

Paid employee training and development

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations, guiding officers and supervisors to deliver outstanding service. You will lead from the front, ensuring safety and client satisfaction across assigned sites.

This role emphasizes scheduling efficiency, team development, and proactive client communication. The position offers full-time benefits and a pathway to advance within a global security leader.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company or personal vehicle.
• Minimum of two years of experience in business operations, security management, or supervising teams.
• Ability to manage multiple projects and drive operational excellence.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency with web-based applications and Microsoft Office.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Skills

Effective communication

Team leadership

Project management

Conflict resolution

Operational excellence

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Allied Universal is hiring an Account Manager to drive daily security operations, guiding officers and supervisors to deliver outstanding service. You will lead from the front, ensuring safety and client satisfaction across assigned sites.

This role emphasizes scheduling efficiency, team development, and proactive client communication. The position offers full-time benefits and a pathway to advance within a global security leader.