Security Operations Lead & Client Relations Manager

Allied Universal; Smithfield (NC); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays annually

Vacation accrual with pay-out as per法律

Job summary

Allied Universal is hiring an Account Manager in the United States. You will drive daily security operations, guide security officers and supervisors, and deliver exceptional service while maintaining client satisfaction.

This role requires strong leadership, scheduling acumen, and the ability to coordinate across teams. Join a global leader in security services and contribute to safe environments for people and properties.

Qualifications

• High school diploma or equivalent
• Licensing requirements per state/local laws and regulations
• Valid driver’s license if operating a company or personal vehicle
• At least two years of experience in security management or supervising teams
• Experience building positive client relationships and leading teams
• Knowledge of emergency preparedness and security procedures
• Strong decision-making and conflict-resolution abilities
• Proficiency with Microsoft Office and web-based applications

Responsibilities

• Manage scheduling using AI-powered tools to meet client contract hours and minimize unbilled overtime
• Lead and develop security officers and supervisors, overseeing payroll, performance, and relations
• Build and maintain strong client relationships to ensure high-quality service
• Respond to incidents and emergencies, coordinating with clients and internal teams
• Ensure compliance and operational excellence across training, safety, and inventory

Skills

Team leadership

Client communication

Decision making

Operational planning

Microsoft Office

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

ASIS CPP certification

CCTV / access control systems

Job description

Allied Universal is hiring an Account Manager in the United States. You will drive daily security operations, guide security officers and supervisors, and deliver exceptional service while maintaining client satisfaction.

This role requires strong leadership, scheduling acumen, and the ability to coordinate across teams. Join a global leader in security services and contribute to safe environments for people and properties.