Security Operations Leader: Build Teams & Client Excellence

Allied Universal; Boise (ID); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while serving as a key escalation point for employees and clients.

You will champion service quality, workforce stability, and operational consistency by addressing performance, maintaining staffing levels, and strengthening client relationships in a dynamic, collaborative workplace.

Qualifications

• High School diploma or equivalent.
• Minimum of three (3) years of leadership experience in a high-volume workforce environment.
• Experience building and developing teams; strong client relations.
• Leadership and problem-solving to meet client and employee needs.
• Proficiency in MS Office and BI tools for metrics analysis and reporting.

Responsibilities

• Manage selection and placement for new security professionals and supervise first-line supervisors.
• Create and manage post schedules in WinTeam to ensure coverage and update regularly.
• Oversee payroll processing and timekeeping; resolve discrepancies and ensure accurate records.
• Lead employee relations activities, coaching, disciplinary actions, and terminations as needed.
• Maintain staff morale and ensure consistent HR procedures across posts.

Skills

Leadership

Team building

Communication

Problem solving

Client relations

Education

High School diploma or equivalent

College degree in criminal justice / related field

Tools

WinTeam

Microsoft Office

BI tools

Job description

Allied Universal is seeking an Operations Manager to lead security services delivery across client sites. You will oversee hiring, staffing, scheduling, training, and compliance while serving as a key escalation point for employees and clients.

You will champion service quality, workforce stability, and operational consistency by addressing performance, maintaining staffing levels, and strengthening client relationships in a dynamic, collaborative workplace.