Security Operations Lead — On-site (Boston)

Securitas Security Services USA, Inc.; Cambridge (MA); On-site; USD 84,000 - 102,000; Full time

Job summary

Securitas USA is seeking an Operations Manager in Boston to oversee security services across assigned accounts, supervise Shift Supervisors and Officers, and coordinate staffing, post orders, and client relations to ensure a safe environment.

Under the Senior Security Lead, you will drive service delivery, manage schedules, report incidents, and work with client representatives to meet contractual obligations while controlling overtime and enhancing performance.

Qualifications

• Associate’s Degree and 3 years of responsible experience in the security industry and/or business management.
• Equivalent combination of education and experience may be considered.
• Must be able to obtain required state and municipal licensing where applicable.
• Must be able to speak, read, and write English and work in the United States.

Responsibilities

• Performs the duties of a Security Officer in accord with post orders and company policy.
• Provides lead direction at assigned client sites; ensures post orders are followed and reports filed.
• Counsels and disciplines personnel as appropriate and documents actions.
• Assists in training Security Officers and review of post orders.
• Assists in payroll and personnel information submissions to the company.
• Ensures adequate security coverage of all posts in conjunction with management.
• Prepares, files and submits various reports as required.
• Inspects posts and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives to ensure security requirements are met and provides quality service.
• Projects management as assigned and works to reduce overtime while understanding contracts.

Skills

Security operations

Supervision

Staff training

Client service

Scheduling

Education

Associate’s Degree

Job description

Securitas USA is seeking an Operations Manager in Boston to oversee security services across assigned accounts, supervise Shift Supervisors and Officers, and coordinate staffing, post orders, and client relations to ensure a safe environment.

Under the Senior Security Lead, you will drive service delivery, manage schedules, report incidents, and work with client representatives to meet contractual obligations while controlling overtime and enhancing performance.