Security Operations & Client Services Manager

Securitas Security Services USA, Inc.; Hyannis (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Securitas Security Services USA, Inc. in Boston South is seeking an experienced security operations supervisor to manage client services for an assigned account. The role emphasizes staff supervision, budgeting, scheduling, and training to ensure high-quality service delivery.

The position requires an Associate degree or equivalent experience, with a proven ability to coordinate teams, liaise with clients, and enforce security plans and post orders. Travel and on-site leadership are involved.

Qualifications

• Must have an Associate degree or equivalent experience in security management or business administration.
• Proven track record in supervising security staff and coordinating client services.
• Experience in budgeting, staffing, scheduling and training within a security program.

Responsibilities

• Serve as a key client contact to ensure delivery of high-quality security services.
• Meet with client representatives for status updates and resolve issues.
• Oversee staffing, training, and development of security personnel.
• Assist in budget development and monitoring for the assigned account.
• Coordinate scheduling and review post orders and directives.
• Ensure compliance with laws, policies, and client contracts.

Skills

Staff supervision

Budget management

Client relations

Scheduling

Leadership

Communication

Problem solving

Education

Associate degree

Equivalent education/experience

Job description

Securitas Security Services USA, Inc. in Boston South is seeking an experienced security operations supervisor to manage client services for an assigned account. The role emphasizes staff supervision, budgeting, scheduling, and training to ensure high-quality service delivery.

The position requires an Associate degree or equivalent experience, with a proven ability to coordinate teams, liaise with clients, and enforce security plans and post orders. Travel and on-site leadership are involved.