Security Operations Lead — Guide Teams & Protect People

Allied Universal; West Memphis (AR); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

Eight paid holidays annually, five and

Vacation time accrual at 3.08 hours bi

Job summary

Allied Universal is seeking an Account Manager in West Memphis, AR to lead daily security operations, guide a team of officers and supervisors, and ensure client satisfaction and safety. This role emphasizes scheduling, payroll oversight, and strong client communication.

The position requires 5+ years in security operations or supervision, a high school diploma, and valid licensing as applicable. Allied Universal offers growth, a collaborative culture, and comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory.

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Allied Universal is seeking an Account Manager in West Memphis, AR to lead daily security operations, guide a team of officers and supervisors, and ensure client satisfaction and safety. This role emphasizes scheduling, payroll oversight, and strong client communication.

The position requires 5+ years in security operations or supervision, a high school diploma, and valid licensing as applicable. Allied Universal offers growth, a collaborative culture, and comprehensive benefits.