Security Operations Lead & Client Partner

Allied Universal; New Albany (OH); On-site; USD 72,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Life insurance

AD&D

Disability insurance

Holidays

Vacation accrual

Job summary

Allied Universal, North America s leading security and facility services company, is hiring an Account Manager. You will lead daily security operations, guide a team of officers, and ensure safety and client satisfaction.

This role emphasizes scheduling with AI tools, developing client relationships, and overseeing training, payroll, and site standards. This position offers growth within a global leader and a robust benefits package that includes medical, dental, vision, 401(k), PTO, and life

Qualifications

• High school diploma or equivalent.
• Licensing requirements subject to state and local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Leadership

Client relationships

Team development

Security operations

Payroll oversight

Education

High school diploma or equivalent

College degree in Business Administration or a law enforcement-related field

Job description

Allied Universal, North America s leading security and facility services company, is hiring an Account Manager. You will lead daily security operations, guide a team of officers, and ensure safety and client satisfaction.

This role emphasizes scheduling with AI tools, developing client relationships, and overseeing training, payroll, and site standards. This position offers growth within a global leader and a robust benefits package that includes medical, dental, vision, 401(k), PTO, and life