Security Operations Dispatcher

AdventHealth; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Security Operations Dispatcher to maintain the effective operation of their Security Operations Center. This role is crucial in ensuring the safety of patients, visitors, and staff by coordinating security responses and managing alarms. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional customer service and communication skills. With opportunities for career development and a commitment to employee wellbeing, this position offers a chance to contribute meaningfully to a community-focused organization.

Benefits

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• Ability to maintain composure in a fast-paced environment.
• Knowledge of security and fire systems preferred.

Responsibilities

• Coordinate activities of Security Officers and communicate via radio.
• Monitor alarms and dispatch appropriate resources.

Skills

Customer Service Skills

Communication Skills

High Security Awareness

Basic Computer Skills

Education

High School Diploma or GED

Tools

CCTV Systems

Access Control Systems

Computer Aided Dispatching

Job description

Security Operations Dispatcher

Location: AdventHealth Orlando-601 East Rollins Street, Orlando 32803

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time

Shift : Day

The community you’ll be caring for: AdventHealth Orlando

· Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

· Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

· AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

· We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Security Dispatcher is responsible for maintaining professional, effective, and efficient operation of AdventHealth Security Operations Center. Coordinates activity of Security Officers in the field and communicates via radio. Receives calls for Maintenance, BioMed, Transport, Interpreter Services, AeroScout Alarms, Security Dispatch, Panic Alarms, Door Alarms, Fire Alarms, Incident Notification, Decedent Care process, HUGS Alarms, via telephone from patients, visitors, and employees. Maintains records associated with the Security Operations Center. Monitors alarms to systems for medical gas, fire and life safety, infant abduction, access control, and generators. Dispatches appropriate resources via radio and telephone for response to system alarms. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Communicates and documents Security Officer activities for routine patrols, posting, and assignment of calls for service.
• Answers emergency and non-emergency telephone for the Security Operations Center.
• Performs facility electronic lockdown as directed by department policy.
• Monitors fire safety systems and dispatches appropriate resources when fire alarms are activated.
• Monitors and dispatches response to infant abduction alarms, medical gas alarms, and access control alarms.
• Exhibits good judgment and authoritative demeanor during critical situations while maintaining a high level of customer service and professionalism.

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED :

•Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances

•High security awareness

•Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees

•Communications skills must focus on customer service by maintaining proper telephone and radio etiquette

•Must be able to read, write, speak, and have good comprehension of conversational English

•Basic computer skills and knowledge of Microsoft Office

KNOWLEDGE AND EXPERIENCE PREFERRED:

•Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems

EDUCATION AND EXPERIENCE: REQUIRED:

•High School Diploma or GED equivalent

0 years experience

PREFERRED:

•Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services

•Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS)

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

REQUIRED:

•N/A

PREFERRED:

•BLS certification

•State driver's license

•International Association of Healthcare Security and Safety (IAHSS) Certified Healthcare Security Officer (CHSO)