Dispatcher Service Coordinator

PT Holdings LLC; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Service Coordinator/Dispatcher in a leading commercial kitchen repair company. This full-time, in-person role in Orlando involves coordinating service technicians and ensuring exceptional customer service. You'll be pivotal in managing service calls, communicating with customers and technicians, and assisting with dispatch tasks. With a commitment to diversity and inclusion, this company offers a supportive work environment along with comprehensive benefits, making it a rewarding place to grow your career.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Disability Benefits

Life Insurance

401(k) & Company Match

Vacation Time

Sick Time

Personal Time

Paid Holidays

Qualifications

• Prior HVAC/Service dispatch experience is a plus.
• Ability to perform in a fast-paced environment.

Responsibilities

• Answering service calls from our customers.
• Reviewing technician work orders for accuracy.

Skills

Customer Service

Communication Skills

Multitasking

Microsoft Office

Job description

Description

Position at Commercial Appliance Parts and Service

Join Our Team as a Service Coordinator/Dispatcher!

Are you a high-energy self-starter? Join our commercial kitchen repair company as a Service Coordinator/Dispatcher, coordinating service technicians and ensuring top-notch customer service. We're also seeking a Service Support Specialist to tackle various tasks across all departments, making you an integral part of our team.

This is an IN-PERSON position in Orlando, FL, Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM.

Position Summary:

As a Service Coordinator/Dispatcher, you'll be responsible for:

1. Answering service calls from our customers.
2. Communicating with 3rd party applications.
3. Assisting in dispatch and filling in when needed.
4. Reviewing technician work orders for accuracy.
5. Communicating with customers, technicians, and staff.

Key Qualifications:

• Prior HVAC/Service dispatch experience is a plus.
• Ability to multitask effectively.
• Exceptional customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to perform in a fast-paced environment.
• Strong computer skills and experience with Microsoft Office.
• Completion of a satisfactory background check and drug screen is required.
• Must be at least 18 years of age.

Benefits of Joining Our Team:

• Medical, Dental, Vision, and Disability Benefits.
• Life Insurance.
• 401(k) & Company Match.
• Vacation, sick, and personal time.
• Paid holidays.

Join us and be part of a dynamic and rewarding team!

About Commercial Appliance Parts & Service

Since 1946, thousands of restaurants, hotels, hospitals, school districts, and universities throughout Florida and Georgia have trusted us to provide timely, professional service for their commercial cooking & refrigeration equipment. Other customers rely on us for technical assistance and the correct parts to help them do their own repairs. Nearly every major manufacturer of commercial cooking and refrigeration equipment relies on us for warranty service of their new equipment. Want to be part of our team? Visit us at: http://www.comapp.com

Commercial Appliance Parts & Service is an equal-opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Commercial Appliance Parts & Service is a division of PT Holdings — "All Unique All United."