Clinical Dispatcher, Remote

Access TeleCare, LLC; Dallas (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in telemedicine technology is seeking a Clinical Support Dispatcher to enhance patient care by managing encounters across service lines. This full-time role requires strong communication skills and the ability to work in a fast-paced environment. The ideal candidate will have a high school diploma and relevant experience, along with a commitment to healthcare innovation and service excellence.

Benefits

Remote work environment

Health Savings Account

Flexible Spending Accounts

Employer-paid Life and AD&D insurance

Paid Time Off

Wellness Days

Holidays

Qualifications

• At least one year of experience in a call center, healthcare, or IT environment.
• Strong written and oral communication skills.

Responsibilities

• Route emergent and non-emergent encounters across different service lines.
• Communicate effectively with hospital staff and physicians.
• Manage all Coordinator duties proficiently.

Skills

Communication

Customer Service

Attention to Detail

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. Our platform, Telemed IQ, enables life-saving patient care and supports healthcare organizations in building telemedicine programs across various clinical specialties. We are committed to improving clinical care, patient outcomes, and organizational health. We proudly hold The Joint Commission’s Gold Seal of Approval for our acute clinical telemedicine services, maintaining this accreditation annually since inception.

We are passionate about our mission. To learn more about our vision, mission, and values, visit accesstelecare.com.

What you’ll be responsible for:

We are seeking a Clinical Support Dispatcher to route emergent and non-emergent encounters across different service lines. The Dispatcher plays a key role in accelerating patient care by receiving and prioritizing encounters from clinical facilities, working under the supervision of Shift Supervisors, team leads, and Managers.

What you’ll work on:

• Communicating effectively with hospital staff and Access TeleCare physicians to ensure timely patient care.
• Managing all Coordinator duties proficiently.
• Handling incoming encounters throughout their lifecycle efficiently.
• Prioritizing and assigning emergency and non-emergency consultations across multiple service lines.
• Using established protocols and systems to evaluate situations and take appropriate actions, including testing communication equipment readiness.
• Monitoring queues to prioritize and assign consultations to meet or exceed service level agreements.
• Exhibiting service excellence by meeting or exceeding performance metrics.
• Maintaining professionalism in interactions with healthcare facilities, physicians, co-workers, and supervisors.
• Being on-call, remaining on duty after shifts, and responding to emergencies as needed.
• Performing duties timely and effectively according to company policies to support clinical operations.
• Fostering positive, collaborative relationships across departments to ensure an efficient work environment.
• Keeping supervisors informed of issues and taking corrective actions when necessary.
• Promoting a positive team culture aligned with company values.
• Performing other tasks as needed.

What you’ll bring to Access TeleCare:

• High School Diploma, GED, or equivalent.
• At least one year of experience in a call center, healthcare, or IT environment.
• Strong written and oral communication skills and the ability to work effectively across departments.
• Proficiency with Microsoft Office and collaboration tools across operating systems.
• Ability to learn new software and systems quickly.
• Excellent customer service skills and high attention to detail.
• Enthusiasm for healthcare innovation and positively impacting patient lives.
• Flexibility and adaptability in a fast-paced environment.
• Ability to adapt to new technologies and work remotely effectively.
• This is a full-time position (~40 hours/week), requiring availability during our 24/7 operations, including weekends and holidays.
• Physical requirements include speaking, listening, sitting for extended periods, looking at a monitor, and repetitive hand/finger movements.

Company perks:

• Remote work environment
• Health Savings Account
• Flexible Spending Accounts (Medical and Dependent Care)
• Employer-paid Life and AD&D insurance (additional options available)
• Paid Time Off, Wellness Days, and Holidays

About our recruitment process:

We value potential contributions over perfect matches for every requirement. Expect up to two interviews via Zoom. Access TeleCare is an equal opportunity employer, considering all qualified applicants regardless of race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.