Dispatcher Service Coordinator

Comapp; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Service Coordinator/Dispatcher to join their team in Orlando. This full-time, in-person role involves coordinating service technicians, answering customer service calls, and ensuring effective communication across departments. Ideal candidates will possess exceptional customer service skills and the ability to multitask in a fast-paced environment. With a commitment to providing top-notch service, this company offers a rewarding work atmosphere along with comprehensive benefits, making it a great place to grow your career.

Benefits

Medical, Dental, and Vision Benefits

Disability Benefits

Life Insurance

401(k) & Company Match

Vacation, sick, and personal time

Paid holidays

Qualifications

• Prior experience in HVAC or service dispatch is a plus.
• Strong customer service and multitasking abilities are essential.

Responsibilities

• Answering service calls and communicating with customers.
• Reviewing technician work orders for accuracy and assisting in dispatch.

Skills

HVAC/Service dispatch experience

Multitasking

Customer service skills

Verbal communication

Written communication

Computer skills

Microsoft Office

Job description

Join Our Team as a Service Coordinator/Dispatcher!

Are you a high-energy self-starter? Join our commercial kitchen repair company as a Service Coordinator/Dispatcher, coordinating service technicians and ensuring top-notch customer service. We're also seeking a Service Support Specialist to tackle various tasks across all departments, making you an integral part of our team.

This is an IN-PERSON position in Orlando, FL, Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM.

Position Summary:

As a Service Coordinator/Dispatcher, you'll be responsible for:

1. Answering service calls from our customers.
2. Communicating with 3rd party applications.
3. Assisting in dispatch and filling in when needed.
4. Reviewing technician work orders for accuracy.
5. Communicating with customers, technicians, and staff.

Key Qualifications:

• Prior HVAC/Service dispatch experience is a plus.
• Ability to multitask effectively.
• Exceptional customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to perform in a fast-paced environment.
• Strong computer skills and experience with Microsoft Office.
• Completion of a satisfactory background check and drug screen is required.
• Must be at least 18 years of age.

Benefits of Joining Our Team:

• Medical, Dental, Vision, and Disability Benefits.
• Life Insurance.
• 401(k) & Company Match.
• Vacation, sick, and personal time.
• Paid holidays.

Join us and be part of a dynamic and rewarding team!

About Commercial Appliance Parts & Service:

Since 1946, thousands of restaurants, hotels, hospitals, school districts, and universities throughout Florida and Georgia have trusted us to provide timely, professional service for their commercial cooking & refrigeration equipment. Customers also rely on us for technical assistance and the correct parts to perform their own repairs. Nearly every major manufacturer of commercial cooking and refrigeration equipment relies on us for effective warranty service. To learn more, visit http://www.comapp.com.

We are an equal-opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. Commercial Appliance Parts & Service is a division of PT Holdings, "All Unique All United."