Security Operations Account Manager: Lead Teams & Clients

Allied Universal; Clermont (DE); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Job summary

Allied Universal, North America’s leading security and facility services company, seeks an Account Manager to drive daily security operations and lead a team of officers and supervisors. You will coordinate scheduling, client relations, and incident response to protect people and property.

The role emphasizes developing the team, overseeing payroll and performance, and maintaining compliance while delivering exceptional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements depend on state/local laws and may be required.
• Valid driver’s license if driving a company vehicle or personal vehicle for business.
• Minimum of two years in business operations, security management, or supervising teams.

Responsibilities

• Manage scheduling using AI-powered technology to align with client contract hours and minimize unbilled overtime.
• Lead and develop security teams; hire, coach, and manage officers and supervisors; oversee payroll, performance, and employee relations.
• Enhance client relationships as the primary contact to ensure high-quality service protecting people and property.
• Respond to security incidents and emergencies; coordinate with clients and internal teams.
• Oversee training, safety, site standards, and inventory management (uniforms, equipment, supplies).

Skills

Security management

Team leadership

Client relationships

Scheduling

Emergency response

Budget control

Education

High school diploma

College degree in Business Administration

ASIS CPP certification

Tools

Microsoft Office

Job description

Allied Universal, North America’s leading security and facility services company, seeks an Account Manager to drive daily security operations and lead a team of officers and supervisors. You will coordinate scheduling, client relations, and incident response to protect people and property.

The role emphasizes developing the team, overseeing payroll and performance, and maintaining compliance while delivering exceptional service in a fast-paced environment.