Security Operations Account Manager — Lead Teams & Client Relationships

Allied Universal; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Holidays

Sick Leave

Personal Days

Job summary

Allied Universal is seeking an Account Manager to lead daily security operations, guiding security officers and supervisors to deliver exceptional service. You will be the primary contact for clients, ensuring safety and protecting people and property.

Responsibilities include scheduling, team development, incident response, and maintaining compliance with site standards, while managing payroll and inventory. This role emphasizes proactive leadership and client-focused security excellence.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Skills

Team leadership

Scheduling

Client relations

Security operations

Emergency response

Decision making

Communication

Cost control

Education

High school diploma or equivalent

College degree in Business Administration or law enforcement-related field

Tools

Microsoft Office

Web-based applications

Job description

Allied Universal is seeking an Account Manager to lead daily security operations, guiding security officers and supervisors to deliver exceptional service. You will be the primary contact for clients, ensuring safety and protecting people and property.

Responsibilities include scheduling, team development, incident response, and maintaining compliance with site standards, while managing payroll and inventory. This role emphasizes proactive leadership and client-focused security excellence.