Security Account Manager: Lead Teams & Client Protection

Allied Universal; Santa Rosa (AZ); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan enrollment

Paid holidays

PTO accrual

Job summary

Allied Universal is seeking an Account Manager in the United States to lead daily security operations and drive performance across security officers and supervisors. You will guide teams, schedule resources using AI tools, and ensure client satisfaction while protecting people and property.

The role emphasizes developing client relationships, handling incidents, and maintaining compliance with safety standards.

Qualifications

• High school diploma or equivalent required.
• Licensing requirements depend on state/local laws and may be required before employment.
• Valid driver’s license if operating a company or personal vehicle for business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast‑paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make independent, sound decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels, minimize non-billed overtime, and control inventory costs.

Responsibilities

• Manage scheduling using AI-powered tools to meet client contract hours while minimizing unbilled overtime.
• Lead and develop security teams by hiring, coaching, and managing security officers and supervisors, overseeing payroll and performance.
• Enhance client relationships by serving as the primary point of contact for clients and ensuring high-quality service.
• Handle security incidents and emergencies by coordinating with clients and internal teams.
• Direct compliance and security operational excellence by overseeing training, safety, site standards, and inventory management.

Skills

Scheduling

Team leadership

Client relations

Emergency response

Compliance

Cost control

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Allied Universal is seeking an Account Manager in the United States to lead daily security operations and drive performance across security officers and supervisors. You will guide teams, schedule resources using AI tools, and ensure client satisfaction while protecting people and property.

The role emphasizes developing client relationships, handling incidents, and maintaining compliance with safety standards.