Security & Loss Prevention Leader

Macy's, Inc.; Village of Lake Grove (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Paid holidays

Employee assistance program

Job summary

Macy's Inc. is seeking an Asset Protection Captain to lead store security efforts, train peers, and manage investigations. You will work with store leadership to ensure a safe, customer-focused environment while protecting assets and reducing risk.

The role requires experience in training and supervising asset protection teams, plus knowledge of incident reporting, evidence handling, and legal compliance within a retail setting.

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular attendance and punctuality.

Responsibilities

• Lead and develop Asset Protection colleagues by training, coaching, and reinforcing best practices for theft prevention, investigations, and apprehensions.
• Help reduce loss by supporting programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
• Protect company assets by recovering merchandise, responding to incidents, and apprehending shoplifters or individuals involved in criminal activity.
• Investigate incidents involving customers, colleagues, or company property, while following company policies and legal requirements.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Support store compliance by conducting and overseeing audits, identifying gaps, and helping ensure standards are consistently maintained.

Skills

Training & Coaching

Asset Protection

Investigations

Legal compliance

Tools

Surveillance systems

Alarm systems

Case management

Job description

Macy's Inc. is seeking an Asset Protection Captain to lead store security efforts, train peers, and manage investigations. You will work with store leadership to ensure a safe, customer-focused environment while protecting assets and reducing risk.

The role requires experience in training and supervising asset protection teams, plus knowledge of incident reporting, evidence handling, and legal compliance within a retail setting.