Asset Protection Leader: Retail Security & Loss Prevention

Macy's; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid holidays

Employee Assistance Program

Job summary

Macy's Asset Protection team seeks an experienced Captain to lead theft-prevention efforts, train colleagues, and safeguard customers and assets. You will supervise AP functions, document incidents, and coordinate with store leadership to maintain a secure, welcoming store environment.

The role requires strong leadership, incident reporting, and compliance with legal requirements, with a focus on protecting people and merchandise while supporting store profitability.

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehensions, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.

Skills

Experience training, coaching, orSuper

Ability to investigate theft, fraud, &

Policy & legal knowledge on apprehans,

Security training & certifications

Apprehend shoplifters in retail

Attendance & punctuality

New York Security Guard License (if NY

Tools

Surveillance systems

Job description

Macy's Asset Protection team seeks an experienced Captain to lead theft-prevention efforts, train colleagues, and safeguard customers and assets. You will supervise AP functions, document incidents, and coordinate with store leadership to maintain a secure, welcoming store environment.

The role requires strong leadership, incident reporting, and compliance with legal requirements, with a focus on protecting people and merchandise while supporting store profitability.