Loss Prevention & Safety Lead

Macy's; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Eight paid holidays

Job summary

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts, training and supervising colleagues to detect, prevent, and respond to theft and safety incidents. This role helps protect assets, reduce risk, and support store profitability.

Strong leadership, investigative skills, and knowledge of policies are essential, along with the ability to collaborate with store teams and local authorities to maintain a safe shopping environment.

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular, dependable attendance and punctuality.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, and apprehensions.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.

Skills

Leadership

Incident response

Policy knowledge

Security training

Shoplifters apprehension

Attendance & punctuality

Education

New York State Security Guard License

Tools

Surveillance systems

Alarm systems

Reporting systems

Case management systems

Job description

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts, training and supervising colleagues to detect, prevent, and respond to theft and safety incidents. This role helps protect assets, reduce risk, and support store profitability.

Strong leadership, investigative skills, and knowledge of policies are essential, along with the ability to collaborate with store teams and local authorities to maintain a safe shopping environment.