Asset Protection Leader: Guard & Mentor in Retail Security

Macy's; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Career development opportunities

Employee Resource Groups and volunteer

Job summary

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts by training, coaching, and supervising colleagues in theft prevention and investigations. You will partner with store leadership to maintain a safe, secure, and customer‑focused environment while protecting assets and profitability.

You will use surveillance, alarm, reporting, and case management systems to document incidents, support investigations, and ensure compliance with policies and legal requirements,

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy‑related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Maintain regular, dependable attendance and punctuality.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
• Partner with store leadership to support a safe, secure, and customer‑focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Build strong partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
• Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.

Skills

Leadership experience

Investigation & theft prevention

Policy knowledge

Security training & certifications

Attendance & punctuality

Retail environment experience

Tools

Surveillance systems

Alarm systems

Case management systems

Job description

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts by training, coaching, and supervising colleagues in theft prevention and investigations. You will partner with store leadership to maintain a safe, secure, and customer‑focused environment while protecting assets and profitability.

You will use surveillance, alarm, reporting, and case management systems to document incidents, support investigations, and ensure compliance with policies and legal requirements,