Security Guard Communications Analyst

Allied Universal; Cumberland (RI); On-site; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Smart Tools Access to shifts

Career growth

Medical and retirement benefits

Perks program discounts

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer Communications Specialist in Cumberland, RI. You will coordinate security communications, monitor systems, dispatch personnel, and support healthcare locations with professional service and integrity.

The role emphasizes incident response, record-keeping, and collaboration with site leadership to ensure safe, compliant operations and excellent customer service for staff, patients, and

Qualifications

• Minimum 1 year of security-related experience.
• Ability to lift up to 20 pounds is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• High school diploma or equivalent.
• Background checks and drug screening are required.
• Licensing may be required by state/local laws.

Responsibilities

• Provide customer service to patients, visitors, staff, and delivery personnel by carrying out site-specific security-related procedures, policies, and emergency response activities within a healthcare location.
• Receive, prioritize, document, and dispatch routine and urgent calls for service to appropriate security-related personnel and facility contacts.
• Monitor communication systems, alarms, and access-related activity, and relay timely information during incidents, medical emergencies, and other critical situations.
• Maintain accurate dispatch logs, incident records, and shift communications in accordance with site procedures and Allied Universal requirements.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with emergency responders and site leadership as appropriate.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Access control systems

Alarm monitoring systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Communications Specialist in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer in a healthcare location, you will coordinate security-related communications, monitor activity, and dispatch personnel to support timely responses. You will maintain accurate records, assist with access control and badge-related needs, and provide exceptional customer service to staff, visitors, and patients. Join Allied Universal, where an agile, reliable, innovative team puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

• Mon: 03:00 PM - 11:00 PM
• Tue: 03:00 PM - 11:00 PM
• Wed: 03:00 PM - 11:00 PM
• Sat: 03:00 PM - 11:00 PM
• Sun: 03:00 PM - 11:00 PM

What You’ll Do:

• Provide customer service to patients, visitors, staff, and delivery personnel by carrying out site-specific security-related procedures, policies, and emergency response activities within a healthcare location.
• Receive, prioritize, document, and dispatch routine and urgent calls for service to appropriate security-related personnel and facility contacts.
• Monitor communication systems, alarms, and access-related activity, and relay timely information during incidents, medical emergencies, and other critical situations.
• Maintain accurate dispatch logs, incident records, and shift communications in accordance with site procedures and Allied Universal requirements.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating with emergency responders and site leadership as appropriate.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• Ability to lift up to 20 pounds is preferred.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.