Security Officer Call Center Analyst

Alliedbarton Security Services; Cumberland (RI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Smart Tools access

Career growth

Financial and health benefits

Exclusive perks program

Job summary

Allied Universal is seeking a Security Officer for full-time Alarm Verification in Cumberland, RI. You will monitor alarms and access control, dispatch, and coordinate responses to incidents while delivering professional customer service in a healthcare setting.

Responsibilities include documenting activity, patrolling the site, and maintaining logs. The role requires at least 1 year in security, CPR preferred, and the ability to operate a computer or tablet, with compensation at $25/hour.

Qualifications

• Requires at least 1 year of security-related experience.
• CPR certification preferred.
• Alarm panel experience preferred.
• Access control and badge experience preferred.
• Must be comfortable using a computer or tablet.

Responsibilities

• Provide customer service to patients, visitors, staff, and vendors by following site policies and emergency procedures.
• Monitor dispatch communications, receive and prioritize service calls, and coordinate on-site responses.
• Respond calmly to incidents and relay details to appropriate personnel and responders.
• Maintain accurate dispatch logs and incident documentation.
• Conduct regular and random patrols around the location as assigned.

Skills

Customer service

Alarm systems

Dispatch communications

Computer/tablet use

Observation and reporting

Education

High school diploma or equivalent

Tools

Alarm panels

Access control systems

Dispatch software

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Alarm Verification in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Officer at a healthcare location, you will help coordinate responses to security-related incidents, monitor alarm and access control systems, communicate with onsite teams and emergency personnel, and document activity using computer-based tools. Your professionalism and customer service will support a welcoming environment while helping to deter incidents. Join Allied Universal, where agile, reliable, innovative teams put people first and act with integrity.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMThur11:00 PM - 07:00 AMFri06:00 PM - 02:00 AMSat06:00 PM - 02:00 AM

What You’ll Do:

• Provide customer service to patients, visitors, staff, and/or vendors by carrying out security-related procedures, site-specific policies, and emergency response activities appropriate to a healthcare location.
• Monitor dispatch communications, receive and prioritize calls for service, document incidents, and coordinate the response of on-site personnel to routine, urgent, and critical situations.
• Respond to incidents and critical situations in a calm, problem-solving manner, communicating relevant details to appropriate personnel and/or emergency responders.
• Maintain accurate dispatch logs, activity reports, and incident documentation in accordance with site-specific procedures.
• Conduct regular and random patrols around the healthcare location and perimeter as assigned; working environments and conditions may vary by client site.

Minimum Requirements:

• Have at least 1 year of security-related experience.
• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• CPR certification is preferred.
• Comfort using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.