Security Officer Communications Desk

Allied Universal; Cumberland (RI); On-site; USD 66,124,800 - 82,656,000; Full time

Job summary

Allied Universal in Cumberland, RI is seeking a Security Officer Communications Desk to monitor security systems, coordinate responses, and provide excellent customer service in a healthcare setting.

As a Dispatch Professional, you will document incidents, dispatch responders, and maintain records while ensuring a welcoming environment across shifts.

This full-time role pays $25.00 per hour with day/evening shifts and opportunities for growth and benefits.

Qualifications

• At least one year of security-related experience.
• Proof of a high school diploma or GED is required.
• Background check will be conducted in accordance with laws.
• Drug screen may be required.
• Licensing requirements may apply by state/local laws.
• Must be 18+ for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to patients, visitors, staff, and delivery personnel by following site procedures.
• Monitor calls, alarms and systems; dispatch appropriate personnel and responders.
• Document incidents and service requests in logs and reports.
• Respond calmly to incidents and coordinate notifications and support.
• Conduct regular patrols of designated areas and perimeter.

Skills

Customer service

Communication

Monitoring systems

Dispatch coordination

Education

High school diploma or GED

Tools

Computer/Tablet usage

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Communications Desk in Cumberland, RI, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As a Dispatch Professional in a healthcare location, you will monitor communications and security-related systems, coordinate responses to routine and urgent incidents, maintain clear records, and support personnel across the facility. You will provide exceptional customer service while helping create a welcoming environment. Join Allied Universal, where agile, reliable teammates deliver through collaboration, innovation, care, and integrity.

Position Type

Full Time

Pay Rate

$25.00 / Hour

Job Schedule

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMThur11:00 PM - 07:00 AMFri06:00 PM - 02:00 AMSat06:00 PM - 02:00 AM

What You'll Do

• Provide customer service to patients, visitors, staff, and delivery personnel by carrying out site-specific procedures, access protocols, and emergency response activities.
• Monitor incoming calls, alarms, and communication systems; dispatch appropriate personnel and/or emergency responders according to established procedures.
• Document incidents, service requests, alarm activity, and communications accurately in dispatch logs and reports.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating notifications and support as directed.
• Conduct regular and random patrols of designated areas and the perimeter to help identify security-related concerns; working environments and conditions may vary by location.

Minimum Requirements

• At least one year of security-related experience is required.
• Proof of a high school diploma or GED is required.
• Access control and badge experience is preferred.
• Comfort using a computer or tablet is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Equal Opportunity Employer

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.