Front Desk Security & Visitor Care (Evenings/Weekends)

Harvard Protection Services; New York (NY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services is seeking a Customer Service Officer to provide professional customer-focused security and life safety services for people and property. The role emphasizes a professional demeanor, visibility in assigned areas, and vigilant monitoring of the environment.

Qualified candidates will hold security licenses, a high school diploma or GED, and reliable transportation. Prior security, law enforcement, or customer service experience is helpful, and the company offers

Qualifications

• State or municipality mandated security officer licenses.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine correspondence, to include log entries and incident reporting.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answers questions and assists guests and employees in a customer focused, supportive manner.
• Answer all phones in a professional manner
• Permit authorized persons to enter property and monitor entrances and exits
• Know the facility / building policies and procedures, and enforce them within the required limits
• Perform required patrols of designated areas on foot or in vehicle
• Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• The essential duties and responsibilities may differ by customer location assigned

Skills

Security licenses

High School Diploma

Reliable transport

Security guard license/obtain one

Interpersonal communication

Professional appearance

Computer skills

Record keeping

Customer service experience

Education

High School Diploma or GED

Job description

Harvard Protection Services is seeking a Customer Service Officer to provide professional customer-focused security and life safety services for people and property. The role emphasizes a professional demeanor, visibility in assigned areas, and vigilant monitoring of the environment.

Qualified candidates will hold security licenses, a high school diploma or GED, and reliable transportation. Prior security, law enforcement, or customer service experience is helpful, and the company offers