Security Dispatch & Scheduling Specialist

Arrow Security; Town of Smithtown (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Arrow Security is seeking a Command Center Operator to manage daily scheduling coverage, coordinate with employees, and handle multiple projects while addressing post availability with efficiency and courtesy. You will provide responsive service and maintain strong working relationships across the team.

In collaboration with Operations and HR, you will help ensure compliance with federal and state regulations and uphold Arrow's commitment to an outstanding employee and client experience.

Qualifications

• Minimum 1 year of dispatch experience, preferably in the Security industry.
• Administrative, call center and customer service experience.
• Proficiency with Microsoft Office applications.
• Ability to work in high pressure situations with firm deadlines.
• High School Diploma/GED.
• Knowledge of Win Teams is a plus.

Responsibilities

• Conduct roll calls for all site, reporting results to the on-duty tour commander.
• Adhere to company protocols when addressing no-shows or no-call situations.
• Problem solving in a dynamic environment to ensure timely issue resolution.
• Multitask in a fast-paced environment.
• Respond quickly to situations escalating to supervision as needed.
• Deliver exceptional customer service in a high tempo work environment.
• Remain calm and collected under pressure and stress.
• Work as an integral member of a tight knit team.
• Other tasks as assigned.

Skills

Dispatch experience

Customer service

Administrative work

Microsoft Office

Call center experience

Team player

Education

High School Diploma or GED

Tools

Win Team

Microsoft Office

Job description

Arrow Security is seeking a Command Center Operator to manage daily scheduling coverage, coordinate with employees, and handle multiple projects while addressing post availability with efficiency and courtesy. You will provide responsive service and maintain strong working relationships across the team.

In collaboration with Operations and HR, you will help ensure compliance with federal and state regulations and uphold Arrow's commitment to an outstanding employee and client experience.