Operations Support Specialist

Arrow Security; Town of Smithtown (NY); On-site; USD 65,000 - 98,000; Full time

Job summary

A leading security company based in New York is looking for a Senior Sales Coordinator to manage new client onboarding and ensure operational excellence. The role requires a Bachelor's degree and over 10 years of experience in client management within the security industry. Responsibilities include coordinating account implementations, engaging with clients, and developing onboarding reports. The compensation range is $65,000 to $98,000 annually, and the job promotes a strong commitment to diversity and inclusion in the workplace.

Qualifications

• 10+ years of experience managing implementations, client onboarding, or operational projects (security or compliance-driven industries preferred).
• Tech-savvy with platforms like WinTeam, HubSpot, Lighthouse, or SharePoint.
• Exceptionally organized, proactive communicator with a passion for process improvement.

Responsibilities

• Lead and coordinate all new account implementations from signed proposal through go-live.
• Engage directly with clients to handle special requests for services.
• Develop onboarding checklists, dashboards, and reports to keep leadership informed.

Skills

Client engagement

Project management

Communication

Process improvement

Data management

Education

Bachelor's degree in Business or Project Management

Tools

WinTeam

HubSpot

Lighthouse

SharePoint

ServiceNow

Jira

Monday.com

Job description

ARROW is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Senior Sales Coordinator to our team.

Are you the kind of person who loves bringing order to complexity? Do you thrive on connecting teams, systems, and processes to deliver seamless client experiences?

We’re looking for an Operations Support Specialist who will be the driving force behind new client account launches — ensuring every detail is executed with precision, compliance, and care.

In this pivotal role, you’ll bridge departments like Sales, HR, Operations, and Finance to bring new clients online efficiently and flawlessly. From ensuring system setups in WinTeam, HubSpot, and Lighthouse, to verifying onboarding compliance and reporting on KPIs, you’ll be the go-to person who keeps everything (and everyone) on track.

• Lead and coordinate all new account implementations — from signed proposal through go-live.
• Engage directly with clients to independently handle special requests for services from initial contact through closure and service delivery; ensure event is properly staffed from operations, purchase order is completed, follow up to determine client satisfaction, etc.
• Partner with cross-functional teams to confirm requirements, assign responsibilities, and hit every milestone.
• Maintain accurate, compliant data across multiple platforms and ensure new employees are ready for deployment.
• Develop onboarding checklists, dashboards, and reports that keep leadership informed and clients confident.
• Identify and resolve any data or process gaps to maintain quality and consistency across systems.
• Track and report key onboarding metrics such as training completion, cycle time, and client satisfaction.

Position Requirements

• Bachelor’s degree in Business, Project Management, or a related field preferred.
• Security industry is a MUST.
• 10+ years of experience managing implementations, client onboarding, or operational projects (security or compliance-driven industries preferred).
• Tech-savvy with platforms like WinTeam, HubSpot, Lighthouse, or SharePoint.
• Exceptionally organized, proactive communicator with a passion for process improvement.
• Bonus points for experience integrating HRIS, CRM, or workflow tools (ServiceNow, Jira, Monday.com).

Compensation Range: $65,000- $98,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR [e-mail] Please include your full name, contact information and details about your request in the email.