Security Services Scheduler & Dispatch Specialist

PINKERTON | Comprehensive Risk Management; Plano (TX); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Life and AD&D insurance

Medical insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dental insurance

Vision insurance

401(K)

Paid time off

Job summary

Pinkerton is seeking a Scheduling Dispatcher to provide operational and administrative support, handling client calls, organizing service logistics, and tracking assignments for security-related services.

Responsibilities include coordinating schedules, ensuring deadlines, maintaining reports, and supporting internal and external stakeholders while upholding Pinkerton's values of integrity, vigilance, and excellence.

Qualifications

• High School Diploma or GED with relevant experience in customer service and/or security related experience.
• Sound judgment and decision-making ability.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Able to carry out responsibilities with little or no supervision.
• Effective written and verbal skills at all levels within the organization and external client representatives.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Attentive to detail.
• Able to adapt as the external environment and the organization evolves.
• Client service focused.
• Serve as an effective team member.
• Computer skills; Microsoft Office.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Coordinate services, operational and administrative supporting needs.
• Ensure deadlines are met for scheduling, dispatching, and audits.
• Track and report outcomes of schedules and other metrics assigned.
• Process and prioritize emergency and non-emergency requests for assistance and respond accordingly.
• Operate a variety of communications equipment including radio consoles, telephones, and computer systems.
• Comprehend and execute new operational technologies placed within the workspace.
• Enter, update, and retrieve information from multiple computer systems.
• Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy).
• Draft incident reports based upon events.
• Maintain in-depth knowledge of and adhere to the emergency procedures, dispatching procedures, and executive response procedures.
• Perform metrics tracking, data entry, and electronic reporting.
• Support all department and Company goals and objectives.
• Maintain the highest level of professional appearance and demeanor.
• All other duties, as assigned.

Skills

Customer service

Multi-tasking

Attention to detail

Adaptability

Team player

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Pinkerton is seeking a Scheduling Dispatcher to provide operational and administrative support, handling client calls, organizing service logistics, and tracking assignments for security-related services.

Responsibilities include coordinating schedules, ensuring deadlines, maintaining reports, and supporting internal and external stakeholders while upholding Pinkerton's values of integrity, vigilance, and excellence.