Security Dispatcher

Blackwater Public Safety; California (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Blackwater Public Safety is seeking an experienced Security Dispatcher to join our Operations and Communications Center in Azusa, California. This role requires handling high-volume calls, dispatching security officers, and coordinating with law enforcement and emergency services.

The position emphasizes professional radio discipline, accurate incident documentation, and multitasking during active incidents.

Qualifications

• Requires prior professional dispatch, communications, or high-volume call center experience.
• Not an entry-level security position.
• Strong multitasking and decision-making skills required.

Responsibilities

• Dispatch security officers to routine, priority, and emergency calls.
• Monitor radio communications and maintain professional radio discipline.
• Track officer status, availability, and locations throughout the shift.
• Coordinate responses between field personnel and supervisors.
• Prioritize calls based on urgency and operational requirements.
• Relay information accurately and efficiently.
• Monitor CCTV and surveillance systems.
• Monitor alarm notifications and security alerts.
• Monitor access control systems and GPS/vehicle tracking.
• Coordinate emergency responses with law enforcement, fire, and EMS.
• Create incident reports and maintain logs and documentation.

Skills

Dispatch experience

High-volume call center

Emergency communications

Professional dispatch

Tools

CCTV systems

GPS tracking

Job description

Job Description

Job Description:

SECURITY DISPATCHER Experienced Dispatch & Communications Professionals Company: Blackwater Public SafetyLocation: Azusa, CaliforniaEmployment Type: Full-TimeDepartment: Operations / Communications Center

POSITION OVERVIEW

Blackwater Public Safety is seeking an experienced and highly dependable Security Dispatcher to join our Operations and Communications Center. The Security Dispatcher serves as the central communications point between Blackwater Public Safety's field personnel, supervisors, clients, residents, law enforcement, fire/EMS, and other emergency service providers. This is a fast-paced communications and operations position requiring the ability to monitor multiple systems, answer incoming calls, communicate over radio, dispatch field personnel, document incidents, monitor officer activity, and make sound decisions—often while handling multiple events simultaneously. THIS IS NOT AN ENTRY-LEVEL SECURITY POSITION. IMPORTANT: These are mandatory pre-screening questions. This position requires prior professional dispatch, communications, or high-volume call center experience. Applicants who do not meet the minimum experience requirements may not be considered for an interview. Please provide specific and accurate information in your responses. Blackwater Public Safety is strongly seeking applicants with previous professional dispatch, public safety communications, security dispatch, alarm monitoring, logistics dispatch, transportation dispatch, or high-volume call center experience. Candidates whose experience consists primarily of unarmed or armed security patrol without prior dispatch or high-volume communications experience may not be considered for this position.

PRIMARY RESPONSIBILITIES

• DISPATCH & COMMUNICATIONS

  Dispatch security officers to routine, priority, and emergency calls for service.

  Monitor radio communications and maintain professional radio discipline.

  Track officer status, availability, and locations throughout the shift.

  Coordinate responses between field personnel and supervisors.

  Prioritize calls based on urgency, officer availability, and operational requirements.

  Relay information accurately, clearly, and efficiently.

  Maintain continuous communication during active incidents.

  Recognize when incidents require escalation to a supervisor or emergency services.

• INCOMING CALLS & CUSTOMER SERVICE

  Answer incoming emergency and non-emergency telephone calls.

  Determine the nature and urgency of each call.

  Obtain accurate information from callers.

  Communicate professionally with residents, property managers, clients, officers, vendors, and members of the public.

  Handle difficult, upset, or demanding callers while maintaining professionalism.

  Determine the appropriate response and communicate information to the appropriate personnel.

  Maintain confidentiality when handling sensitive information.

• MONITORING & SURVEILLANCE

  Monitor CCTV and surveillance systems.

  Monitor alarm notifications and security alerts.

  Monitor access control systems and other security platforms.

  Monitor GPS and vehicle tracking systems.

  Monitor officer activity and required patrol activity.

  Identify suspicious, unusual, or potentially hazardous activity.

  Initiate appropriate response procedures when an incident is identified.

• EMERGENCY RESPONSE COORDINATION

  Receive and process emergency calls and security alerts.

  Dispatch officers to emergency situations.

  Contact law enforcement, fire, EMS, or other emergency services when appropriate.

  Provide responding personnel with accurate and relevant information.

  Maintain communication during active incidents.

  Follow established emergency response procedures.

  Immediately notify supervisors of significant incidents.

• INCIDENT REPORTING & DOCUMENTATION

  Create accurate, detailed, and timely incident reports.

  Maintain dispatch logs and communication records.

  Document officer activity and significant events.

  Record calls for service, dispatches, cancellations, and responses.

  Document emergency responses and notifications.

  Ensure all required information is accurately entered into company systems.

  Maintain professional documentation suitable for review by management and clients.

• OFFICER TRACKING & ACCOUNTABILITY

  Monitor officer locations and activity.

  Track officer check-ins and status changes.

  Identify missed check-ins, communication issues, or unusual activity.

  Notify supervisors of officer accountability concerns.

  Assist management in maintaining operational coverage.

  Document officer call-offs, late arrivals, early departures, and shift coverage issues.

• STAFFING & SHIFT COVERAGE

  Assist with identifying staffing shortages.

  Receive and document officer call-offs.

  Contact available personnel regarding open shifts when directed.

  Assist supervisors with emergency staffing coverage.

  Communicate staffing issues to the appropriate management personnel.

  Maintain accurate records regarding shift coverage.

• TECHNOLOGY & COMPUTER OPERATIONS

  The Security Disp