Security Dispatch Operator – Growth, Benefits & Smart Tools

Alliedbarton Security Services; Santa Ana (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health Benefits

Perks Program

Job summary

Allied Universal in Santa Ana, CA is seeking a Security Officer Dispatch Center Operator to serve clients across financial institutions and more. You will coordinate communications, monitor activity, and support timely responses to security-related situations.

This full-time role requires a high school diploma, ability to pass background check and drug screen, and comfortable using computers. You will maintain dispatch logs, provide customer service, and work a night schedule.

Qualifications

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Responsibilities

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Skills

Customer service

Communication

Dispatching

Alarm monitoring

Technology aptitude

Education

High school diploma

Tools

Access control systems

Surveillance cameras

Job description

Allied Universal in Santa Ana, CA is seeking a Security Officer Dispatch Center Operator to serve clients across financial institutions and more. You will coordinate communications, monitor activity, and support timely responses to security-related situations.

This full-time role requires a high school diploma, ability to pass background check and drug screen, and comfortable using computers. You will maintain dispatch logs, provide customer service, and work a night schedule.