Security Officer Dispatch Center Operator

Alliedbarton Security Services; Santa Ana (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Health Benefits

Perks Program

Job summary

Allied Universal in Santa Ana, CA is seeking a Security Officer Dispatch Center Operator to serve clients across financial institutions and more. You will coordinate communications, monitor activity, and support timely responses to security-related situations.

This full-time role requires a high school diploma, ability to pass background check and drug screen, and comfortable using computers. You will maintain dispatch logs, provide customer service, and work a night schedule.

Qualifications

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Responsibilities

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Skills

Customer service

Communication

Dispatching

Alarm monitoring

Technology aptitude

Education

High school diploma

Tools

Access control systems

Surveillance cameras

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Center Operator in Santa Ana, CA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer at a financial institution location, you will coordinate communications, monitor activity, and support timely responses to security-related situations. You will maintain clear records, provide exceptional customer service, and help promote a welcoming environment. Join Allied Universal, where an agile, reliable, innovative team with a caring culture works together and acts with integrity.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule:DayTimeMon12:00 AM - 08:00 AMTue12:00 AM - 08:00 AMFri12:00 AM - 08:00 AMSat12:00 AM - 08:00 AMSun12:00 AM - 08:00 AM

What You'll Do:

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.