Secret-Cleared Help Desk Tech II – IT Support

Automatic Data Processing, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Performance awards

Paid holidays

Job summary

Automatic Data Processing, Inc. in San Antonio, TX seeks an Army/C4IT Full Time Technician to support DOD ARMY C4/IT initiatives. The role emphasizes desktop and network support, incident resolution, on-site and remote troubleshooting, and collaboration with Tier II/III teams to sustain mission-critical services.

The ideal candidate will have 3+ years in IT Help Desk, ServiceNow experience, and a SECRET clearance (or ability to obtain). Familiarity with VTC and imaging desktops is a plus.

Qualifications

• 3+ years of IT Help Desk support experience.
• Experience using ServiceNow ticketing system.
• Imaging computers and remote/on-site troubleshooting.
• Experience with Active Directory and Microsoft System Center.

Responsibilities

• Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET users; escalate outages as needed.
• Create and manage user accounts, and assist with IAVA remediation.
• Install, configure, troubleshoot, relocate, and repair desktops, laptops, and printers.
• Prepare weekly ticket-trend reports and participate in monthly HQ IMCOM G6 reviews.

Tools

Microsoft System Center

Job description

Automatic Data Processing, Inc. in San Antonio, TX seeks an Army/C4IT Full Time Technician to support DOD ARMY C4/IT initiatives. The role emphasizes desktop and network support, incident resolution, on-site and remote troubleshooting, and collaboration with Tier II/III teams to sustain mission-critical services.

The ideal candidate will have 3+ years in IT Help Desk, ServiceNow experience, and a SECRET clearance (or ability to obtain). Familiarity with VTC and imaging desktops is a plus.