Security-Cleared Service Desk Technician

AMERICAN SYSTEMS; Arlington (VA); Vor Ort; USD 50.800 - 84.900; Vollzeit

Benefits dieser Stelle

Healthcare benefits

Paid leave

Retirement plans

Insurance programs

Education and training assistance

Zusammenfassung

AMERICAN SYSTEMS, located in Arlington, Virginia, is seeking a Service Desk Technician. In this role, you will provide first-level contact and problem resolution for users with assigned software application problems. You should have over 2 years of experience in a Service Desk environment and possess a CompTIA Security + certification. This position offers a competitive salary ranging from $50,800 to $84,900 annually, along with comprehensive healthcare benefits, paid leave, retirement plans, and education assistance.

Qualifikationen

• 2+ years' experience in a Service Desk environment.
• CompTIA Security + REQUIRED.
• Secret Clearance.

Aufgaben

• Provide first-level contact and problem resolution for users.
• Resolve user-reported problems using available tools.
• Respond to users' requests for technical assistance.
• Act as a liaison between customers and internal support staff.
• Assist with troubleshooting and resolving Windows server issues.

Kenntnisse

Service Desk experience

Problem resolution

Technical assistance

Windows server troubleshooting

CompTIA Security +

Jobbeschreibung

AMERICAN SYSTEMS, located in Arlington, Virginia, is seeking a Service Desk Technician. In this role, you will provide first-level contact and problem resolution for users with assigned software application problems. You should have over 2 years of experience in a Service Desk environment and possess a CompTIA Security + certification. This position offers a competitive salary ranging from $50,800 to $84,900 annually, along with comprehensive healthcare benefits, paid leave, retirement plans, and education assistance.