Security-Cleared Service Desk Technician

AMERICAN SYSTEMS; Arlington (VA); On-site; USD 50,800 - 84,900; Full time

Benefits offered by this job

Healthcare benefits

Paid leave

Retirement plans

Insurance programs

Education and training assistance

Job summary

AMERICAN SYSTEMS, located in Arlington, Virginia, is seeking a Service Desk Technician. In this role, you will provide first-level contact and problem resolution for users with assigned software application problems. You should have over 2 years of experience in a Service Desk environment and possess a CompTIA Security + certification. This position offers a competitive salary ranging from $50,800 to $84,900 annually, along with comprehensive healthcare benefits, paid leave, retirement plans, and education assistance.

Qualifications

• 2+ years' experience in a Service Desk environment.
• CompTIA Security + REQUIRED.
• Secret Clearance.

Responsibilities

• Provide first-level contact and problem resolution for users.
• Resolve user-reported problems using available tools.
• Respond to users' requests for technical assistance.
• Act as a liaison between customers and internal support staff.
• Assist with troubleshooting and resolving Windows server issues.

Skills

Service Desk experience

Problem resolution

Technical assistance

Windows server troubleshooting

CompTIA Security +

Job description

AMERICAN SYSTEMS, located in Arlington, Virginia, is seeking a Service Desk Technician. In this role, you will provide first-level contact and problem resolution for users with assigned software application problems. You should have over 2 years of experience in a Service Desk environment and possess a CompTIA Security + certification. This position offers a competitive salary ranging from $50,800 to $84,900 annually, along with comprehensive healthcare benefits, paid leave, retirement plans, and education assistance.